Keliki Luxury Lodge

balinese dinner with dry mie goreng + 6’ dance was 650 K pp incl tax but real value is 150 K Friendly personnel and clean but heavily overpriced hotel. Should be 4* iso 5

Cet hôtel a peut-être été très bien sauf que depuis plus d’un mois il n’y a plus de personnel. Le restaurant est fermé et donc pour manger le soir c’est compliqué. Soit vous vous faites livrer votre repas soit vous tenter la randonnée nocturne car à 18h il fait nuit et il n’y a presque pas d’éclairage. Il n’y a pas souvent du personnel pour vous servir au bar. D’ailleurs, en 8 jours nous n’avons jamais vu celui de la piscine ouvert. En résumé attention si vous prenez cet hôtel. Il faut peut être attendre qu’il y ait de nouveau du personnel.

Horrible place that’s not even worth 1 star being falsely advertised as 5 star. It’s a scam with digitally enhanced pictures that are far from reality!! We are one such victims where we saw the pictures and square footage was 4700+ sqft online. In reality when we went there the room smelled heavily of mold. The manager refused to cancel our booking or refund even though we mentioned the health hazard it could have on our small children. Everything was coming apart. Nothing inside the room works and management already knows and tries to cover up.

Definitely NOT 5 star and definitely NOT luxury. The only thing 5 star was the price we paid to stay (& leave early). It is a 3 star guest house at best. The room was noticeably moldy & smelt, (yes I have stayed in tropical locations before - this was different). We all got itchy throats & coughed all night and I was worried about my asthmatic daughter. Rarely do I feel compelled to write such a comprehensive & disparaging review but feel utterly ripped off & such a disappointment given all the beautiful accomodation options (across all budgets/ property classes) in Ubud. Struggle to believe the favourable reviews (a factor in choosing this) are “arm’s length paying guests”. And the photos are extremely flattering. Positive - - Yes set in a rural Bali setting, however not particularly picturesque, and not private or remote - down a drive with local houses all around and roosters crowing. - The restaurant area looked nice/ had promise - but lacked any atmosphere or people. Went for dinner at 7pm one night and had to wander round for 10 minutes to try and find anyone to see if it was open. - Breakfast - fine, unremarkable - The 4 Balinese staff we encountered over our stay were lovely but all seemed terrified of “The Director”, a French lady that ran the place. Negatives - - Dated room, felt old - Definitely not 5 star. - That aside, didn’t feel particularly clean. As above, moldy & smelly. Towels, toilet paper consistently felt damp despite AC. Only had two bath towels the whole time despite 4 of us staying so we shared - so many little things like that, that alone wouldn’t worry about but combined, added up to an average experience. - Remote, with no eating/ shops remotely close. Ubud was a solid 30 minute drive away in traffic. Thank goodness I had the Grab app otherwise wouldn’t have known what to do (no hotel shuttle etc). This wouldn’t have mattered so much if the hotel facilities were better - the communal pool, small, stuck on the side of the breakfast bar, simply was not somewhere you would want to hang out by. - gym - what gym? 4 machines & it was getting painted. - jacuzzi was cold. In summary one of the most disappointing hotel experiences I can recall - we checked out a day earlier to move somewhere far nicer for half the price. Had wanted to do this earlier, but couldn’t bring myself to forfeit 4 nights accomodation at 6000.k idr per night.

Although the manager asked us not to write a bad review, we feel compelled to share our experience. We lost several hundreds dollars and one precious day of our honeymoon, and instead endured a day and night with headaches, itchy throats, and noses. Consequently, we chose to leave the Keliki "luxury" lodge and booked a 4-star hotel that truly deserved a 5-star rating. Upon our arrival at Keliki, I immediately sensed mold and identified indicators within two minutes. Due to my physical reaction, we requested another room. The initial response was dismissive: "This is how it is to stay in the jungle," "All the rooms are the same," and "There’s nothing wrong." This was despite the fact that our previous hotel, also located in the jungle, did not have these issues. When I showed the manager photos of the mold, she promptly sent staff to change the mosquito net and clean the clogged dehumidifier filter. I appreciate that the manager took our complaint seriously after seeing the photos. Given that our booking was non-refundable, we decided to give it a chance, looking forward to the delicious food advertised by the hotel. Unfortunately, there was no staff present at the pool bar, so we ordered room service. The pictures we took speak for themselves. Although the manager herself served the food to our lodge, the trays were never collected and remained there the next morning. We had hoped for a better dining experience, but only the prices matched fine dining, not the quality. We were informed that there was no à la carte fine dining, only a three-course dinner or a romantic dinner setup available with one day's notice. Waking up the next morning with severe headaches, we were offered a breakfast that was comparable to what you might expect at a gas station. We decided to check out early, prioritizing our honeymoon experience over the money lost. It’s important to note that the lodge felt understaffed, the food was incredibly bad, and overall, it felt more like a deserted place than a luxury lodge.

REMOVE THE LUXURY FROM THE NAME OF THIS PLACE !!!!!! — Kelki Luxury Lodge The lobby toilet was really gross!! 🤢 it was like a mini wild life growing in there. VERY DIRTY!!!! In the golf cart, while going to the room, the driver hit the cart on the turn near our room and we both hit our knees really bad! We never sat on that cart again! The driver didn’t apologise and laughed. We get into the room, the swimming pool was not clean, the bathtub had algae in it and it was really gross!! we couldn’t use any of the facilities on the first day. We called for a cesar salad and they mentioned they don’t have any prawns but we still called for it. When the salad arrived the egg in it wasn’t cooked. And it had anchovies in it and it was no where mentioned on it. So we decided not to eat it as my girlfriend was allergic to it. I called the MANAGER which is an OLD RUDE FRENCH LADY who talked to me on the phone is a very bad tone! I told her to come and talk to me in person. When she arrived she was the most arrogant and rude person I have ever talked to in my life!! I explained to her all the problems I was facing and told her to sit and talk as she was old. After a while I thought she did understand but no she dint and she proved that on the checkout. She told me that there is a policy of no outside alcohol and food but when she came in the room and check by herself there was no such policy given to us. And I had given the staff my champagne and cake to celebrate the birthday and at no point did they tell me it was not allowed and in fact they helped me with everything!!!!!! She just was finding a reason to charge me. It was my girlfriend’s birthday so I called the room cleaning staff the next day and told them to please clean the room again. Still even after that the room was really really dirty. The toothbrush and the toothpick are made of bamboo which is good but it had mould over it, if I used it would definitely been sick! On the check out she charged me for the salad which the waiter clearly told us that he was not going to charge. And on top of that she charged us £25 POUNDS FOR ICE to keep the Champaign cold !!! Seriously, this is the worst service I have every had in my life and would recommend everyone not to go on the pictures, as it is no way close to any ‘Luxury’

We chose to stay here as it was my 30th birthday and wanted somewhere luxury, where we are catered to & with beautiful food & beautiful clean rooms. All the majority of the reviews and all the photos looked great, I was so so excited to be here for such a special birthday! Unfortunately, I was extremely disappointed and even on arrival things were already not looking good. I used the lobby toilet on arrival & the basin inside quite literally had yellow algae growing inside, I don’t think the toilet basin had been cleaned for months 🤢 We then got into the golf buggy with all our bags and were taken close to our room, on the very first corner the driver crashed the buggy into the wall, and both mine and my partners knees jolted into the bars in front, (which hurt a lot!) and the driver didn’t even apologise and laughed it off. We get into the room and at first glance it did look fine, but once we had a look around we could see how unclean it was… the toilet basin once again had dirty stain marks and a rim of dirt around where the water sits, the iPad was covered in sticky dust, the outside bath was yellow and very unclean as was the outside shower & the floor was unswept, the mosquito nets were all COVERED with flies and dirt all around the base that skims the floor, the holders which had the complimentary tooth brushes and tooth picks were thick with mould & the tooth pick inside was disgusting, the paper packaging was dirty and I don’t want to know how long it had been there! When we got into bed, the view above was yellow / orange stains of which I assume to be dead flies. The pool had a layer of dirt and the pool beds were not clean. My partner spoke to the “director” about the cleanliness of the luxury lodge who was extremely rude, obnoxious and very un accommodating, arguing that it is clean until he asked her to come to the villa and they can talk then, at which point she acknowledged it was not clean and not up to standards once shown. I ordered a Caesar salad off of the menu with a wrap on the side which had a “slow cooked parfait egg” and no sign in the description of any fish (anchovy’s) and if it did I would have asked for them to be removed as I am allergic. They called me to double check the order and asked about the wrap to which they said yes no problem. The salad arrived with a COMPLETELY UNCOOKED egg over the top! I honestly couldn’t believe it 🫠🤢😂 it also had anchovy’s and no wrap, which is what they called to confirm with me that is what I wanted??? My partner picked at the bits of chicken which tasted like cardboard and we left the rest. As we headed out for dinner we explained to the front desk who were lovely and said not a problem we will remove from your bill. It comes to the very end of our stay and on checkout in the lobby we had some charges to pay for which I thought was odd seeming as the only item I ever had and paid for there and then was an iced tea? It turns out, this very rude elderly french director decided

Плюсы: Красивые виллы, все сделано со вкусом. Очень чисто. Минусы: Хамское отношение, обман. Скудный выбор блюд на завтрак. Мы забронировали виллу Rama and Sita на 8 человек. На этой вилле 5 комнат, 3 двуспальных кровати и 4 раздельных. Предварительно мы созванивались с отелем несколько раз, чтобы подтвердить, что мы можем забронировать эту виллу на 8 человек. Они подтвердили. После бронирования, которое уже нельзя отменить бесплатно, нам прислали письмо, что смогут разместить только 6 человек. В итоге нам пришлось забронировать отдельную виллу еще для двоих. Это при наличии 4 свободных кроватей на вилле Rama and Sita! Мы отдыхали с друзьями, которые приехали на Бали из разных стран, мы хотели провести время вместе. Сперва мы списали все на языковой барьер, непонимание и так далее. Но потом поняли, что так они просто зарабатывают деньги. Эти виллы расположены далеко от центра Убуда, поэтому не очень популярны. Одна из владелиц - француженка, которая живет там и занимается менеджментом. Наш друг сильно заболел во время отдыха и мы решили остаться еще на ночь. Когда мы спросили у владелицы, можем ли мы остаться вчетвером на второй небольшой вилле, где есть две дополнительных кровати, она согласилась. Как только мы забронировали, со счета списались деньги, она ответила, что эта вилла рассчитана только на двоих и наши друзья должны забронировать еще одну, отдельную виллу. Они обманули нас во второй раз! Владелица Мари была очень грубой. Вместо того, чтобы найти какой-то компромисс, она добавляла нам больше проблем и стресса. Человек, который живет 20 лет на Бали, занимается туристическим бизнесом, совершенно не умеет общаться с клиентами. Мы были шокированы таким подходом. Она действительно испортила наши последние дни на Бали. Никому не рекомендую останавливаться у них. За такие деньги можно найти виллу с лучшим расположением и сервисом.

Nous venions pour notre anniversaire de mariage et voulions le repas gastronome c’est à l’arrivé qu’on nous dit faut réservé la veille donc trop tard 🤷‍♂️on nous donneras la pauvre carte de menu avec des tarifs tres excessif vue la quantité si minime dans les assiettes que même un enfant de 6 ans aurait faim. Même pas une mise en bouche ni une pauvre cacahuètes ! Rien ! Le vin du mois annoncé , à pardon on ne l’a pas ! En bref 210€ en sortant de table en mourrant de faim . ( en sachant en plus que je ne suis pas une grosse mangeuse ! Heureusement!!) C’est le repas le plus cher que j’ai fait en ayant manger aussi peux . Nous n’étions que deux dans le restaurant je comprend pourquoi . Nous sommes aller manger à l’extérieur de l’hôtel le lendemain et nous avons trouver un restaurant au top nous avons parfaitement bien mangé aux tarifs pratiqué ici à Bali.Vue la beauté du site c’est vraiment dommage que le reste ne suive pas . Le rapport qualité prix n’y est pas .