Jingxin Hotel

The attention to detail here is top-notch. The Xiaodu smart system lets you set different lighting modes: soft light, bright light, or ambient lighting — all switchable at will. During the day you can just open the curtains to let light in, and if the sun gets too strong at midday, a voice command closes them to block the heat. The system responds instantly, executing commands right away. You can tell the hotel takes its smart-device setup seriously to improve the guest experience.

Constant business trips are exhausting, so when I get back to my room, what I appreciate most is the convenience the smart system provides. Coming back late after a work dinner, there's no need to fumble for the light switch in the dark — just say a word and the lights come on and the temperature adjusts to a comfortable level. If I need to work a bit, I can switch to work-lighting mode, and when I want to rest, one command switches to sleep mode. It's very convenient for clearly separating work and personal time, which matters a lot for frequent business travelers.

Great location! Step outside the hotel and the metro is right there, the Bell Tower is less than 50 meters away. A big surprise was the Xiaodu smart system in the room. Walking in, you barely needed to touch a switch. Lying in bed, you could control the lights, AC, electric curtains, and TV by voice. After a day of walking around, when I was tired, I could just set the room up by voice. If I wanted to rest, I just said "sleep mode" and everything in the room adjusted automatically. Total comfort and convenience thanks to the smart features.

The Xi'an Jingxin hotel is truly in a perfect spot, right in the middle of the Bell and Drum Tower commercial district — the best choice for travel! It sits right by the Bell Tower and two metro lines, making it easy to reach all the major sights; you can walk to the Bell Tower and the Muslim Quarter in a few minutes, and there's local food all around, so it's very convenient to walk and eat. The City Wall, the Forest of Stone Steles, and Yongxingfang are all nearby, saving a lot of travel time. The Xiaodu smart assistant in the room is amazing, it met all my needs as a lazy person — I even ordered the same device online!

Three minutes' walk to the Bell and Drum Towers, very convenient to go out in the evening and see the Bell Tower lit up at night. Five or six minutes gets you to Huimin Street, where you'll find everything: yangrou paomo (mutton soup with bread), soup dumplings, all kinds of signature snacks. Want a late-night bite? Just go downstairs. There's a 24-hour convenience store, a tea house, and a large shopping mall — everything for food and shopping in one place. The smart assistant in the room is beyond praise, an absolute find for lazy people!

The door looked locked, but it could actually be opened without a key card. We only discovered this on the second day of our stay — that's very dangerous! And it's strange that housekeeping didn't notice it while cleaning. 2. The shower hose was flattened. When you lifted the showerhead, the water stopped flowing. We noticed this on the first day and reported it to reception. I thought it would be checked and replaced the next day, but nothing had changed by the time we left on day four. Management simply ignored our complaint. 3. We checked in on the first night, and on the second, coming back from a walk, we found the room hadn't been cleaned and the towels hadn't been changed. You can't use the previous day's dirty towels! 4. On the third day the room was cleaned, but the bedding wasn't changed. According to the hotel's own policy, bedding should be changed every other day! I wouldn't have noticed if my child hadn't left a small stain on the sheet. (I have photo proof.) 5. During cleaning they forgot to restock the tissues. 6. The window soundproofing is poor. The hotel faces the street, and traffic noise at night was quite disruptive to sleep. It could be improved by installing seals on the windows. 7. The corners of the bathroom are neglected during cleaning. 8. It would be nice to have hooks in the bathroom for clothes. Typically in Xi'an tourists stay for at least three days and are bound to do some laundry. There's nowhere to hang wet clothes, which is pretty inconvenient. 9. The centered sink looks stylish, but the bathroom separates the dry and wet zones, and there's no space for clothes and towels in the shower stall. You have to walk in and out naked — it's quite awkward, there's no privacy at all. I think an acrylic partition between the sink and the ceiling could help. It would also keep the room feeling open while stopping water from the sink from splashing onto the bed. Right now the water lands on the bed. 10. There are no bedside reading lamps. If one person is sleeping and the other wants to read a book or check their phone, the light bothers the sleeper, but without light their eyes get tired. It's unclear how the lighting was designed. 11. After checkout there was no follow-up call, no request for a good review or to add them on WeChat. I was actually waiting for that WeChat contact so I could share these issues with the hotel. Since there was no follow-up, this review is the only way to flag it for the owner. I work in the hospitality industry myself. As a hotelier, I wrote these comments not to smear the hotel, but so the owner can see them, train staff promptly, discuss management with the manager in time, and improve the hotel so guests are satisfied and keep coming back. So much money has been invested, and it hasn't even paid off yet — if management stays this relaxed, the hotel's prospects won't be good. The hospitality industry is so competitive now; if service isn't up to standard, doesn't that hurt the owner? Since I work in a hotel myself, if my staff provided this kind of service and someone let me know in time, I'd be very grateful. I wrote this review just so the Jingxin owner could see it and take timely action. If I'd given a good rating, the owner probably wouldn't have seen this comment. I hope for the owner's understanding. I tell my own staff I'm not afraid of bad reviews — it's precisely the bad reviews that let us learn about our shortcomings, so we can improve in time, provide better service, and earn more.