Banjan Stay

We had to change our travel plans at short notice and booked this hotel late in the evening. Before booking, we clearly informed the hotel that we would be traveling with a cat. The reservation was confirmed, so we naturally assumed this would not be an issue. After the booking had been confirmed, however, we were told that we could not stay in the Standard Room we had reserved. Instead, we were offered a "pet-friendly" room for an additional 350 Baht per night. Since this condition was only introduced after our booking had been confirmed, we declined the offer and requested a free cancellation. We were then told that a cancellation or modification through Trip.com was no longer possible. As we doubted this, we submitted a free cancellation request ourselves through Trip.com, where the hotel only needed to approve or decline the request. After we explained this, the additional charge suddenly disappeared and we were told we could stay in the room without paying extra. By then it was already almost 8 PM. Exhausted after a long day and an unnecessary discussion, we accepted the room. As soon as we entered Room A01, next to the reception, we noticed a strong musty smell. We opened the windows and found a cut-open plastic bottle containing a strong odor neutralizer placed above the wardrobe, apparently to mask the smell. The bathroom still had a very strong moldy odor. The blanket had no duvet cover, and despite the air conditioning, the mattress retained so much heat that sleeping comfortably was difficult. The next morning we woke up feeling unwell. Having experienced mold exposure before, we searched the room and quickly found several visible signs of mold. In our opinion, affected areas appeared to have simply been painted over, as discoloration was already showing through the fresh paint again, especially in the typical spot patterns. Regardless of the cause, we did not consider the room safe for ourselves or our cat. We calmly reported the issue and did not even request a full refund. We only asked to be refunded for the remaining two nights and were willing to pay for the first night ourselves. Unfortunately, communication again became very difficult. We were repeatedly told that refunds were impossible because of an agreement with Trip.com. After checking ourselves, we learned that hotels can approve or reject such requests directly. We then submitted an early check-out request through Trip.com, but it was declined. When we asked why, we received contradictory explanations, leaving us with the impression that we were repeatedly given inaccurate information instead of a fair solution. Trip.com's customer service handled the situation professionally. We provided our chat history and photos of the mold, and the support team made several attempts to contact the hotel. According to the support staff, those attempts were ignored. In the end, Trip.com granted us a partial refund. We would like to stress that this review reflects only our experience with this hotel. Since arriving in Thailand, we have met almost exclusively kind, honest, and welcoming people, which is exactly why this experience was so disappointing. This review is not intended to attack anyone but to help future travelers make an informed decision. We sincerely hope the management improves its communication, handles guest concerns more transparently, and ensures that rooms are properly repaired before being offered to guests. Health, honesty, and respect should always come first.

ภาพห้องที่ขายกับห้องจริงไม่เหมือนกันค่ะ ไม่ตรงปก ห้องไม่ค่อยสะอาด หมอนขาด ผ้าเช็ดตัวเก่าละขาดมีคราบสีดำ ผ้าปูที่นอนยับมาก น้ำไหลเบามาก ดีแค่มีที่จอดรถ

พอใช้ต่าค่ทห้องเล็กไป