Huiting international hotel

The service at the hotel is first-class. Reception staff were very friendly and polite, and check-in was quick. The cleaning and support staff responded promptly, patiently resolved every issue, and were caring and attentive. A thoroughly pleasant impression.

Five out of five! I felt very comfortable from the very start of my stay. The room was cleaned very thoroughly, not a speck of dust. All the facilities are kept in excellent condition and the hot water is reliable. Reception staff were patient and friendly, and check-in was quick and efficient. The hotel is quiet, the location excellent, and it's convenient to get around and find somewhere to eat. Overall, great value for money, I highly recommend it to everyone.

A great stay — there's a gym on the third floor. There were no unpleasant smells in the room, the soundproofing is good, and the service was quick and efficient. I'll definitely stay here again next time.

The room is very new, the air conditioning cools and heats quickly, the TV and internet work without any glitches, the hot water is reliable and plentiful, the shower pressure is strong, there are plenty of sockets, and the design is thought through down to the smallest detail.

The hotel is very clean, freshly renovated with excellent facilities. The soundproofing is excellent. The staff are incredibly polite and attentive. There are plenty of places to eat and walk nearby. Overall, a very comfortable stay.

The room is cleaned appallingly — they don't even wash the toilet or the floor. We booked for three nights, but were given a key card for only one night. When it stopped working, no one offered to help, so I guess that's just the level of service here. They were reluctant to give us toilet paper, which is very odd. Every morning the first thing we had to do was call and ask for toilet paper.

Dear management of the Citigo International Hotel (Harbin railway station metro station)! Hello! This was probably the most memorable "special experience" of my entire trip. Arriving at two in the morning, we found the hotel lobby dimly lit. Only one key card was issued for three people. When one of us went down to do the laundry, the rest of us had to sit in the dark in the room. After repeated back-and-forth, the receptionist did issue an extra key card, but before the lift doors closed we heard a blonde female receptionist quietly grumbling to a colleague! (The receptionist was in plain clothes.) On stepping onto the fourth floor we were met with a strong, distinctive smell of mould, as if we'd walked into a corner forgotten by time. The temperature in the room was even more unforgettable — a stifling closeness, as if we were in a greenhouse, except what was being grown there wasn't plants but the guests' patience. As for the laundry service, after two and a half hours in the dryer the clothes were still damp. Seeing how your hotel advertises itself as having a "washing machine and dryer", it's hard not to think of the standards at the neighbouring Ji Hotel! Competition is admirable, of course, but if the equipment and service remain at the stage of "similar, but missing the point", that is, unfortunately, a shame. In conclusion, I sincerely recommend: perhaps before imitating others, you should establish genuinely reliable service standards and equipment maintenance processes — that would be the most basic sign of respect for guests. Yours faithfully, a traveller who arrived late at night full of expectations, and left thoroughly disappointed.

Dark windows, no ventilation, and the room description wasn't as clear as I'd have liked! The desk was still sticky when I arrived. When I tried to extend my booking on Ctrip, there were no rooms available. I had to scan a QR code to extend, but somehow there turned out to be rooms after all? The room cost 150 yuan more than when I first booked it!

I checked in because the hotel had recently been renovated, smoking was banned, and it was close to the railway station. I expected it to be clean and tidy, but reality had quite a few surprises in store. At check-in, reception told me straight out that "smoking in the room is allowed". I wouldn't have stayed here if I'd known that beforehand. Even though the renovation was announced in 2024, the corridor carpets were terribly dirty, with various unwashed stains. The desks were covered in greasy food left by previous guests, and the room had sunflower seed husks, hair (both head and other, indescribable) belonging to previous guests, and rubbish lying around. The shower smelled of urine, the shampoo and conditioner had disappeared, and a confiscated towel belonging to the previous guest was hanging on the bathroom door. There was also dried vomit at the hotel entrance. The lift was very small and dirty. I tried taking the stairs but got scared off — the stairwell was unlit and cluttered with rubbish bags. There was a smell of cigarette smoke in the corridor and toilets every day, and I had to open the windows to air the room out. Overall, this is a management and attitude problem. This hotel will quickly lose its value.

Very poor service, unprofessional, big staircases, they don't know how to help guests with luggage, two men on reception who are worth nothing at all!